Vinted Users Share Frustration About Sizing Changes
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
The popular resale platform has revised its measurement guidelines for women's and children's garments without notifying all users about the change.
Digital Channels Backlash
Many shoppers and sellers are posting online claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
The company said the revised method more closely matches similar services.
It has advised users to review their products and update the measurements by hand if necessary, which has left users frustrated.
Sizing System Updates
Before the change, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
With some products, the sizing has been recategorised - for example a size L was formerly size 12 but is now a UK 16-18.
Shopper Accounts
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
A different member, based in Glasgow, stated items she posted featuring size 14 markings were showing in the marketplace as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Required Changes
A different user, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change within the service has received backlash: earlier, Vinted reversed a change regarding delivery choices due to shopper criticism.
